If your issue is not resolved after you start Excel in safe mode, continue on to the next item on this list. You might need to set Windows Update to automatically download, and install recommended updates. Installing any important recommendation, and optimal updates can often correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Office updates, follow the steps in this article: Update Office and your computer.
If installing the latest Office updates did not resolve your issue, continue on to the next item on this list. If Excel is in use by another process, this information will be displayed in the status bar at the bottom of the Excel window. If you try to perform other actions while Excel is in use, Excel may not respond. Let the task in process finish its job before attempting other actions. While add-ins can enhance your experience, they can occasionally interfere, or conflict with Excel.
Try starting Excel without add-ins to see if the problem goes away. If the issue does not occur when you restart Excel, start enabling your add-ins one at a time until does.
This will allow you to figure out which add-in is causing the problem. Be sure and restart Excel each time you enable an add-in.
Excel files can exist on the computer for a long time. They are upgraded from version to version, and frequently travel from one user to another user. Frequently, a user inherits an Excel file but doesn't know what is included in the file. The following things can cause performance or crashing issues:.
Sometimes Excel files are generated by a third-party application. In this case, the files may be generated incorrectly, and some features may not work properly when you open the files in Excel.
If this occurs, test the features in new files outside the third-party application. If the features work correctly, you should make sure that the third party is aware of the issue. If your issue is not resolved after you test it outside the third-party application, continue on to the next item on the list. When you start Windows, several applications and services start automatically, and then run in the background.
The troubleshooting steps mentioned on this thread should be able to fix the error when running payroll reports in Excel. If the error persists, I'd recommend reaching out to our Technical Support Team. They can pull up your account and help you review the company file.
Let us know how this goes so we can further assist you with the results. Additional details would be much appreciated. I never was able to get the report to work. I just manually calculated the amounts to file my After spending 3 hours on the phone with support and then being told I had to have a subscription for it to work I finally found a fix. I have this same error and have spent hours on the phone with Quickbooks help and no one has been able to get this fixed for me.
I have uninstalled, reinstalled, restarted, etc, etc. This did not happen until QB did an update. Then I could not get the payroll info in Excel anymore. So frustrating. Is there really no solution for this???? I already tried the ones on this page. We are receiving reports from other customers that are getting similar cases.
Rest assured that we're working with our engineers to resolve the error. Let's make sure that you'll be notified once the issue is fixed. I'd suggest contacting our Customer Care Support Team so you'll be added to the affected user's list. This way, you'll receive an update through email whenever the escalation is resolved.
Here's how:. The investigation is still in progress, itdep. You can visit this link and download the file for free: Fixed version of the Summarize Payroll Data In Excel workbook template. You can still use the file fro the link provided above, itdep. They can add your account to the investigation and you'll receive updates about the issue via email. To contact them, use this chat link to connect with an expert.
Stay in touch with us whenever you have other concerns in QuickBooks. The Community forum is always open to help. Am I missing something? Interesting enough I just received an update and everything is working.
XLT like it was before. This was first reported in July, are you kidding me, you still don't have a solution to this problem? This needs fixed ASAP. Our engineers are checking the root cause of the error. While we're waiting for a fix, you can follow the workaround provided by my colleagues. Rest assured that they're working hand in hand to come up with a resolution. I also suggest reaching out to our customer care support so you'll be added to the list of affected users.
You can follow the steps on how to get in touch with us. I have tried all of the suggestions but still keep getting the error. My microsoft execel version is Resolution Apply the latest service pack for FRx. If this does not solve the issue then: Create a new blank row, column, and tree Copy the row, column, and tree information from the original report into the new row, column, and tree that you created.
Create a new catalog. Run the report to a Formatted Excel. Need more help? Expand your skills. Get new features first. Here's how to reach us:. I talked to up to LEVEL 2 support who spent a few hours but still, no resolution and the problem still exists. I can export from the Online version but not the desktop version. It would be great to resolve this since I use this feature very often.
Same problem here. I've rebooted, restarted, updated and even reinstalled QuickBooks entirely and I still can't export to Excel. Anyone know what's going on and, more importantly, how to fix it? Hi there, apexhospitality and Carol Garner. Thank you for sharing your experience in the Community. Allow me to help share some additional troubleshooting steps to get past this error message and export the report to excel. When you get this unexpected behavior, it's possible that the program is corrupted or not compatible with QuickBooks.
To start, let's make sure that it meets the system requirements for QuickBooks Desktop. After that, let's try to repair Microsoft Excel to fix possible damaged files.
You might have to reach out to Microsoft's support channel for detailed information. Once done, restart your computer, then open QuickBooks.
Please try to export the report again. If you get the same result, I recommend calling our Phone Support to assist you further. They have the tools to determine what's causing the issue and help you get back to business in no time. Keep me posted how it goes.
I'll be here to keep helping you with exporting reports to excel. Wishing you and your business continued success. I ran the QB repair. I ran MS Office repair. I've not reinstalled QB but considering its happening on two versions it has to be something in the registry. We appreciate the troubleshooting steps you've done. Since you're still getting the same error, please contact our Phone Support Team. They will be able to check what's causing this error and help you further.
You can get our contact information by following the steps provided by MaryGraceS. I appreciate you sharing your inputs here in the Community about fixing the error when exporting a report to excel in QuickBooks Desktop. This information will surely benefit other users. Feel free to post again if you have any questions about QuickBooks or any thoughts you might want to share. That generally works or me.
Look for excel. It's usually a hung process that prevents QB from opening a new file. Much quicker than rebooting. That's what we love to hear, jlseifert. With the right tools, any business owner can take charge of their financial reports.
I'm thrilled to know that you're able to successfully export your reports to excel. Be sure to check out these articles for tips that will make the navigating around QuickBooks even easier: QuickBooks Desktop Help Articles. You can post anytime if you have questions or want to share your best practices in using the product.
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