Its totally free to use as you wish. What are we asking for this? Absolutely nothing. However, should you be willing, please tweet, post to Facebook and share however you see fit. The links are at the bottom, its easy and after all sharing is caring. Cleaning Company Employee Handbook. NB — Please remember this is a generic document that has been formatted for universal use.
Take the time to read it through thoroughly as not all clauses, appendixes etc will apply to you. Disclaimer — Newlife Cleaning Systems accepts no responsibility or liability for any issues that arise from the use of this document. It is the responsibility of you, the user, to edit as you require and tailor to the requirements of your business. A short summary of this paper. Download Download PDF. Translate PDF.
Total Cleaning and Housekeeping Services Ltd regards communication with customers as critical to the effectiveness of the quality system. Above all else, this organisation is committed throughout its operations to the highest quality service. Our management system provides an outline of our general practices to provide Janitorial and Housekeeping services. Further the system through which something new and unexpected is offered to the customers that portrays a good image to the company by way of meeting necessary requirements to meet customer satisfaction.
On the basis that we do not offer new services to our customers. Details for the control of identification, storage, protection, retrieval, retention time and disposition are provided. Records: Provide objective evidence of conformance and the effective operation of the Quality Management System e. Current forms are retained in the computer.
Forms are identified for each department Each form is given a sequential number. Once prepared and available on the Management computer, these forms are considered to be approved. Obsolete forms are kept in a separate folder. Once prepared and available on the Management computer, these documents are considered to be approved. Written work instructions are not generally documented as training and instruction is provided to all staff.
They oversee the overall operational performance and measure the performance outcome against the company budgets, projections, objectives and goals. Prudent and amicable decisions are made to change plans when performance is not up to the standard output or expectations.
The upward reporting and implementing the orders from the top-down through devolution process must be clear and simple. Hence, communication is very important.
All subordinates must know the information disseminated from the top management through their supervisors. In short, an effective chain of command through clear communication makes the organization run very smoothly and anticipates less trouble.
All employees are issued a copy as part of their employment contract. Resources may include: equipment, legislative standards, financial, human resources and acquisition of skills needed to achieve customer satisfaction.
The role of the management representative may be delegated in light of operational requirements. This is presented to the board every six months in a given calendar year. Change plans are very critical and must be realistic. They must be workable and meaningful in the business operations. They are specially documented targeting specific operational area for improvement. This is done at the end of the general operational performance presentations.
Through the change plans the management gives extra focus and concentration on the identified operational areas so that the plans bring forward promising results. Review information and data to evaluate effectiveness of system and determine if Record findings in meeting changes are required minutes including: dates, names of attendees, decisions taken and action required. No File minutes and follow up at or before next meeting 4.
Any requirements that are not clearly understood shall be resolved with the client so that their exact requirements are known. These details will be obtained in document form, by letter or fax or email. The Board and the Managing Director assess whether the technical and financial resources are available to enable the company to fully meet client requirements and carry the work to a successful conclusion. Once satisfied, the tender response is developed, checked for accuracy and submitted by the business development team.
Typical points to be checked in all Contracts are time frames, staffing needs, contract pricing, payment terms, escalation clauses capital requirements etc. This manual covers all the basic ways of house cleaning and office cleaning and includes carpet and window cleaning as well as stripping and sealing vinyl floors.
This manual shows you exactly what to do, in a logical sequence of steps, to turn around even the most failing cleaning system and keep it working well for years to come. This manual gives you full professional cleaning information for cleaning a boat or a caravan, car, RV, or even light aircraft of any size or shape.
The indispensable and unique sales and marketing course for your small service business or cleaning business. The complete cleaning business survival guide is made up of two parts: Part 1 is all about how to set up and run your own cleaning business. In the second part of this two part series, we show you how to succeed in your cleaning business. First off, we take you back to the basic and tried and tested technique for cleaning windows.
In much the same way as the window cleaning section, the carpet cleaning section introduces you to a systematic approach to carpet cleaning. This is only for householders and not commercial cleaners. Your Name required. Your Email required. Your Message required. Your Organisation required. Your Email Address required. Number of Staff to be Trained? Location for Training?
Requirements please give as much detail as possible. Available either as an instant downloadable PDF file or a printed A4 spiral-bound book.
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